Incorrect Charge On Credit Card

  • banjothebear · Member ·

    Hello, WordPress!

    First and foremost, I’d like to say thank you very much for the service that you and your wonderful engineers provide. I’m an avid anime review/analyzer, and with your intuitive designs, guidance, and support, I’ve finally been able to create a website that I can proudly display the many interpretations that I have of the various shows I watch. It’s really amazing to me that something so complex can be made so simple.

    As for my issue, it deals with the “Premium Upgrade” charge. Essentially, I had initially paid a sum of money for an extra domain and private registration. I opted to try the free trial of Premium, and was told that it would be $79 rather than the $99 it is normally. I was pleased with what Premium had to offer, and decided to keep it. Sadly, though, I was still charged the full amount (99 instead of 79).

    I think this should be an easy issue to handle, and was just wondering if I could be reimbursed the difference between the two (considering I was promised the lower price and I’ve already paid for some of the features that Premium has to offer).

    Thanks in advance for any help or assistance you can provide in this manner. And continue being great people!

    Banjo :3

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting, and keep in mind that as it’s the weekend it might take a little longer than usual.

  • banjothebear · Member ·

    Hi, Kokkieh!

    Thanks for the response, I appreciate it.

    And not a problem, I’m a patient person. :)

  • pmciano · Member ·

    @banjothebear

    I’ve refunded the prior domain charge and associated the custom domain with your WordPress.com Premium Plan.

    Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

    If you have any more questions regarding this transaction, let me know, and thank you for the WordPress.com love :-)

  • banjothebear · Member ·

    Hi, pmciano!

    Thank you very much for the quick assistance! I appreciate it greatly.

    I’ll keep an eye out on my financial statements within the coming weeks.

    I think for now, there isn’t anything else of issue. I’ve had a very nice experience overall with everything this site and the creation process has to offer, and this was the only problem that has occurred thus far.

    Thanks again for the help!

    Banjo :3

  • pmciano · Member ·

    @banjothebear

    Awesome! I’m glad you’re enjoying the experience.

    Also, if you’re just starting out with WordPress.com, I recommend you go through our new user’s guide:

    https://en.support.wordpress.com/start/

    You’ll learn about all the best and most useful features of WordPress.com, with lots of screenshots and videos.

    You can also browse our support documentation:

    http://support.wordpress.com

    Let us know if you have any more questions :-)

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