I’m being charged when I don’t have a site.

en WordPress.com Forums I’m being charged when I don’t have a site.

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  oscarbatterham · Member · Jul 27, 2020 at 8:32 am

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  I used to have a site with WordPress (the most basic package) that cost me £36/year. I let that site expire a year ago and it consequently disappeared. A few weeks ago however (I think the date I set up my old site 2 years ago) I was charged £36 again… why has that happened and how do I get it refunded? – after all I’m not currently purchasing anything from Worpress. Thanks

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  staartmees · Member · Jul 27, 2020 at 8:34 am

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  You can find out what that charge was about at https://wpchrg.wordpress.com/. If that charge is coming from wordpress.com, you can contact the Billing team on that page.

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  oscarbatterham · Member · Jul 27, 2020 at 8:49 am

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  Thanks very much for your reply. I tried that however and the form won’t accept that I was charged in £ and not $ so couldn’t find my transaction. I found a link to another form which I filled out but when I submitted my information on there it just redirected straight back to the form from which I submitted ^ this first question…. How do I actually speak to the relevant team/person who can sort this out for me? Thanks

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  staartmees · Member · Jul 27, 2020 at 2:06 pm

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  I tagged this with modlook to get attention from Staff.

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  staff-blorbo · Staff · Jul 27, 2020 at 6:45 pm

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  We have absolutely no history of sites, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  Please contact us via https://wordpress.com/support/contact/?whywasi=charged about this.

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