I was supposed to have cancelled this account because the domain doesn’t exist anymore

  • Author
    Posts
  • #3671102

    coalitionnsf
    Member

    I have another account with another provider and my webmaster tells me they deactivated this account…obviously not. Can I get credited?

    #3671105

    macmanx
    Staff

    We have absolutely no history of domains, sites, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    What is the domain name you’re referring to?

    #3671122

    coalitionnsf
    Member

    i don’t know butg I got a bill for 300$ for http://www.nutritionnistessansfrontieres.org

    #3671126

    macmanx
    Staff

    That is a Business Plan, and both the plan and site belong to a different WordPress.com account here, not the one you’re currently logged in to.

    If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

    Once logged in to the correct account, you can cancel and refund this from https://wordpress.com/me/purchases

    If you still cannot log in to the correct account, please enter the charge details at https://wpchrg.wordpress.com/ and we should be able to help you with this.

    If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport (at) wordpress (dot) com

    #3673728

    coalitionnsf
    Member

    I have entered the charge details, please go on with cancelling the wordpress account please.

    #3673760

    macmanx
    Staff

    Please follow the steps above and our Billing Support team will assist you.

    This is not something we can handle over the public forums.

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