I need to recover my site please

dolapoo · Member · Apr 21, 2018 at 7:35 pm
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I’m sorry but I have accidentally let this domain expire and require your urgent support in getting this domain back.
Please, can you help with getting my domain back?

I have been filling in the contact form and sending emails to help@wordpress since Thursday but haven’t gotten feedback. I reached out to twitter support and was told to post it in here. the domain is estateintel.com. I can confirm I will pay the $80 surcharge.

Regards,

The blog I need help with is: (visible only to logged in users)
staff-ozmodiar · Staff · Apr 21, 2018 at 8:55 pm
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Can you please check your email? I see a reply from one of my colleagues from 2 days ago with instructions on how to move forward correcting this issue.
dolapoo · Member · Apr 21, 2018 at 9:01 pm
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Was it sent to [redacted]? If so, I won’t have received it because the email domain is the same as that which is affected. Can the instructions please be sent to [redacted]?
dolapoo · Member · Apr 21, 2018 at 9:24 pm
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Otherwise, I haven’t received any email. I mentioned that any message sent to me should be sent to the email I referred to above when I reached out to WP Support because of how the domain issue is affecting everything.

Let me know what to do next please.

Thank you
gemmacevans · Staff · Apr 22, 2018 at 9:42 am
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Hi dolapoo,

Our reply was sent to the email address on your Account Settings page. We can only contact the account email address, so please update the details there if you are unable to receive emails at that address:

Change Your Email Address

Once you’ve done so, I will send a payment request for the $80 redemption fee and we can work through the next steps.

Come back to me if you have any questions.
dolapoo · Member · Apr 22, 2018 at 9:46 am
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Hello. Thanks for that. I: have updated the email. Please send the request.
dolapoo · Member · Apr 22, 2018 at 11:43 am
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Please
dolapoo · Member · Apr 22, 2018 at 11:44 am
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Please let me know once you get a chance to send this. Looking out for the email now.

Thank you.
gemmacevans · Staff · Apr 22, 2018 at 12:49 pm
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Thanks for doing that, I’ve sent a payment request to the updated email address. I will contact our domain provider and make a request to the domain to be restored once your payment has come through.
dolapoo · Member · Apr 22, 2018 at 2:03 pm
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Hi Gemma,

Thanks for your response. Please check as I have made payment.
Let me know if you need me to do anything else.

Regards,
gemmacevans · Staff · Apr 22, 2018 at 2:14 pm
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Your payment has come through and I’ve contacted our domain provider. We usually hear back in 1-2 business days but I’ll be in touch again as soon as I have more news.
dolapoo · Member · Apr 22, 2018 at 10:01 pm
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Thank you. I will be on standby.
Please let me know when something happens. Would really like to get my website back up. Its been down since Thursday
gemmacevans · Staff · Apr 23, 2018 at 8:34 am
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Sure, I’ll be in touch as soon as I have more news :)
kristinaismyname · Member · May 7, 2018 at 6:53 pm
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Hi! Your domain has been restored and is now active. :)

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