I keep getting white screen with the word 'forbidden' when trying to log in

bigwigdesigns · Member · Jan 5, 2015 at 7:06 pm
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The login details given to me by a client didn’t work and, after several failed attempts, all I get now is a white screen with the word ‘forbidden’ when trying to log in as an administrator. I can’t even view the site via the url – I get an Apache error. I’ve tried Chrome, Firefox and IE with the same result. My username and passwords have been reset with no difference.
I am using Windows 8 – can anyone help please?
timethief · Member · Jan 5, 2015 at 7:08 pm
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We provide support here only for WordPress.COM hosted blogs. We do not provide support for WordPress.ORG software installs. read the differences here http://en.support.wordpress.com/com-vs-org/

I’m sorry but we cannot provide accurate answers to any blogger who fails to provide the exact URL starting with http:// for the exact blog they refer to so we can verify where it is hosted. Please do that now.
bigwigdesigns · Member · Jan 5, 2015 at 7:36 pm
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The website I have been invited to administer is swindonssp.co.uk
timethief · Member · Jan 7, 2015 at 3:15 am
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That site is not Hosted by WordPress.COM and we cannot help you here. Their contact link is http://swindonssp.co.uk/?page_id=147

swindonssp.co.uk is hosted by Iomart
WHOIS
Name Servers:
ns02.one.com
ns01.one.com
bigwigdesigns · Member · Jan 7, 2015 at 9:30 am
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Thank you for your comments – this topic has been concluded with your help.
It seems my difficulty is that the site was created using WordPress.org; it is not a WordPress.com hosted site.

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