I have a Premium Plan and Customer Support is not answering.

  • kevinjandrews · Member ·

    I’m trying to launch my business, and am having trouble with the images on my site reading as clickable from my screen reader; despite them having no links associated with them. I’ve also had concerns about setting up email forwarding, and if I’ve set it up correctly as it is not clear in the dashboard. I messaged the Happiness Engineers early in the day yesterday, and have yet to receive a response. I thought there was supposed to be live support 24/7, and they claim in the automated message, “Our Happiness Engineers usually respond within 5 minutes”.

    The fact that you can only get ahold of someone from what I’m assuming is an unmanned chat box, and/or a shout into the void on a forum is concerning. Especially for a paid service. Hopefully someone reviews this post within the next day or so, if not I’ll be sure to utilize the 14 day money back guarantee and I’ll go elsewhere.

    The blog I need help with is: (visible only to logged in users)

  • lizswafford · Staff ·

    Hi there! I wanted to let you know that our team is investigating the issue and will reply to you by email.

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