I do NOT receive the login-sms with my code

outspokenunlimited · Member · Sep 24, 2017 at 9:24 am
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After I had lost my wordpress.com-details and also my email-address details, NOW I could successfully regain access to all and also I could change my email-address for my wordpress.com-account for one that identifies my person better.
BUT:
1)
I do NOT receive the SMS with the Login-Confirmation-Codes to my cell phone number, which is registered with my wordpress.com-account and with the website created in this very account.
2)
Also logged into my wordpress.com-profile > ‘Security’:
I find NO option ‘Two Step Verification’ where I can see or change my cell phone number (but it is registered, when I created this account)!

Help me with the option ‘Two Step Verification’ 2) cell phone number and with the SMS-Confirmation-Code 1) to my cell phone,

PLEASE !

The blog I need help with is: (visible only to logged in users)
timethief · Member · Sep 25, 2017 at 1:32 am
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re: Two Step Authentication
https://en.support.wordpress.com/security/two-step-authentication/

Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
gemmacevans · Member · Sep 25, 2017 at 10:31 am
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Hi outspokenunlimited,

After I had lost my wordpress.com-details and also my email-address details, NOW I could successfully regain access to all

Can you confirm which account you need our help with? Once I know for sure, we can look at the next steps.

Thanks!
outspokenunlimited · Member · Sep 25, 2017 at 10:45 am
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Thank You,
the problem is solved meanwhile – your system supported my account with the necessary options.
gemmacevans · Member · Sep 25, 2017 at 4:07 pm
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Hi outspokenunlimited,

Glad to hear your problem is solved now. If you haven’t done so already, please print a copy of your backup codes and keep them in a safe place. They can be used to access your account if your device goes missing or you are unable to receive the SMS code.
jconilas889 · Member · Sep 28, 2017 at 4:28 am
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