I can't get into my wordpress blog

  • Author
    Posts
  • #3027568

    I can’t get into my wordpress blog. https://ontheplumtree.wordpress.com/

    There seems to be confusion with email addresses. I keep being told I have no wordpress sites, but I have had this blog for many years. How can I sort this out?

    #3027659

    Hi there,

    The username/account that you are contacting us from is not associated with ontheplumtree.wordpress.com. Do you happen to have another email address that the site may be connected to?

    What I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.

    Let me know if you have any questions.

    Thanks!

    #3027663
    drniamhchildrensbooks
    Member
    Original poster

    I think it was plumtreebooks.uk Thank you

    #3027670

    I removed personal information from your thread since this is public forum. Do you know if there is an email you own that may be connected to the account? I didn’t see plumtreebooks.uk as the domain connected to the account.

    Let me know if you have any questions.

    Thanks!

    #3027682
    drniamhchildrensbooks
    Member
    Original poster

    I have two other email addresses: (email visible only to moderators and staff) and (email visible only to moderators and staff) (which is where your replies are coming into. Thank you for removing personal info.

    #3027723

    Hi there,

    Can you post in this thread from the WordPress.com account that is associated with the niamhclude email you provided?

    #3027896
    aviolincase
    Member

    I am having the same trouble. I can get to my blog but when I log in I’m told that I have no accounts listed with my membership. Cannot access any administrative functions at all and can find no place to get help. Can someone tell me how I get help on this?

    #3027897
    kokkieh
    Staff

    @aviolincase, please create your own thread on this and include information on the site you’re trying to access.

    https://en.forums.wordpress.com/?new=1

    When creating the thread, add the tag “modlook” for a staff reply.

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