Human support contact me

amberpizano · Member · Oct 29, 2024 at 9:52 pm
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I can’t connect to human support even though I have a paid plan. our website is down. HELP

WP.com: Yes
Jetpack: Yes
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
ruminatingtips · Member · Oct 30, 2024 at 11:22 am
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Hi there!

Your website is up and running, I just checked.

Could you kindly try opening in a private/incognito browser window?

Here is how to open a private browser window using some common web browsers:

https://helpdesk.tcsedsystem.edu/hc/en-us/articles/7888977932695-How-do-I-open-an-incognito-private-browser-in-Chrome-Edge-Firefox-and-Safari

Cheers!
toralinguatora · Member · Nov 12, 2024 at 1:51 am
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hi I am writing regarding issues about editing function disabled on my website. please could you help solve it asap i need it urgently.

many thanks
sogentlemenf45fdcecc4 · Member · Nov 12, 2024 at 6:34 am
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Hello. I think my account was hacked. I have a paid plan, the account is (email visible only to moderators and staff), http://www.antichrist.observer

I get a garbage profile of ‘sogentlemenf45fdcecc4’ when I log in.
sumithranayak24 · Member · Nov 12, 2024 at 9:42 am
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Hello
- If you need help with the Jetpack plugin, please contact Jetpack support.
- WordPress.com Desktop or Jetpack Mobile app support is available via the Support page on our apps’ website.
- If your comments are being marked as spam, please contact our Akismet team.
- If you are looking for support with the WordPress.com REST API, please refer to the developer documentation.
staartmees · Member · Nov 12, 2024 at 10:05 am
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@sogentlemenf45fdcecc4 your account hasn’t been hacked nor is that a garbage account. You created that account yourself only a few hours ago. Log out from that account and log in again as danielbspillane1, the account owning that site.
sogentlemenf45fdcecc4 · Member · Nov 12, 2024 at 11:18 am
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Yes something is wrong, I never entered “ @sogentlemenf45fdcecc4” anywhere. All my domain info, etc. is blank,.
staartmees · Member · Nov 13, 2024 at 7:05 am
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@sogentlemenf45fdcecc4 again nothing is wrong, you are simply logged in to the wrong account. You created that account yourself only a few hours ago. Log out from that account and log in again as danielbspillane1, the account owning that site.

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