How do I import Desktop website

bamgraphics · Member · May 24, 2024 at 1:38 pm
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Not sure if I can do this, but my IT guy sent me a zipped file of the site (don’t know if it’s a wordpress-compressed zip export or just a zip he made.)

The import is too large.
I’m also not sure I can just work on it from my desktop. Downloaded the editor for desktop (WordPress.com desktop app) and can’t seem to find a way to work on it directly from my desktop.

Self-declared URL: F:Old Tomberlin website
Jetpack: Unknown
WP.com: Unknown
upwardmomentum84 · Staff · May 24, 2024 at 2:00 pm
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It’s difficult for us to know how to advise without seeing the zip file. We’ll follow-up with you by email about this!
bamgraphics · Member · May 24, 2024 at 6:26 pm
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This is an image of what’s in the folder…
bamgraphics · Member · May 24, 2024 at 6:33 pm
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This is the image…
zdenys · Staff · May 25, 2024 at 10:20 am
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Hello @bamgraphics!

It would be best to continue the conversation over email and we have sent you one already, so if you could reply there it would be great.

That said, as per your screenshot you have wp-content folder there which is a good start. What is missing is SQL file of the database. You would need to find/get that file.

Once the file is present, you’d need to send us both the ZIP of the entire folder in your screenshot and the SQL file for review.

I hope that’s helpful and points you in the right direction. And we’ll be waiting to hear from you via email. Thanks!
bamgraphics · Member · May 25, 2024 at 12:30 pm
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I’d like to send you a private link. What is your email?
bamgraphics · Member · May 25, 2024 at 12:31 pm
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What is your email address? I would like to send you a link.
bamgraphics · Member · May 25, 2024 at 12:31 pm
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(email visible only to moderators and staff)
upwardmomentum84 · Staff · May 25, 2024 at 1:29 pm
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We sent an email to you yesterday that starts with “WordPress.com Help…” in the subject. You can reply to the email and send us the link there.
bamgraphics · Member · May 26, 2024 at 9:30 pm
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It’s asking for a name, group or email address
inaikem · Staff · May 27, 2024 at 5:42 am
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Could you clarify where exactly you’re being asked for that information?

Regarding the email my colleague mentioned sending over, you can reply to that just as you would any email in the program/webmail service of your choice!
bamgraphics · Member · May 27, 2024 at 5:30 pm
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This is the image of the pop-up
dollissa · Staff · May 27, 2024 at 5:39 pm
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@bamgraphics can you please reply to the email we sent you to your email address? Instead of using the pop up field there, you can click Copy right on that page and send us that link.
bamgraphics · Member · May 27, 2024 at 10:23 pm
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The email that I received came from: help@wordpress.com
The one before that was from a no-follow.
is it from the first email…
Brandon
Happiness Engineer at WordPress.com

Sorry – couldn’t find anything else. Can you tell me on your end?
inaikem · Staff · May 28, 2024 at 7:21 am
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Hi again! Regarding the email, the subject starts with:

WordPress.com Help: …

…and the email contents start with:

Just following up on your forum thread about working with a zip file…

The email signature will show:

Brandon
Happiness Engineer at WordPress.com

Please reply there, and we’ll help you send the zip file to us, review it, and share our next steps on migrating the website!

Let us know if you have any further questions 😄
bamgraphics · Member · May 28, 2024 at 11:21 am
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Alright – if I respond to that email it goes to help@wordpress.com.

If I click “WordPress.com” after “Happiness Engineer”, it sends it to here. Not to an email address.
zdenys · Staff · May 28, 2024 at 12:38 pm
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Hey @bamgraphics!

I confirm we received your test email message.

Please respond there by sending us the files using one fo the suggested services mention in my message.

I’m looking forward to hearing from you via email. Thanks!
bamgraphics · Member · May 28, 2024 at 4:02 pm
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I don’t own any of those.

You can’t download from my Google Drive?
mgozdis · Staff · May 28, 2024 at 4:34 pm
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Hi there! Yes, we can download from Google Drive or any file sharing service you prefer. It would need to be publicly accessible and not restricted to any login in order for us to access and download.

You may send the link to help@wordpress.com or reply to the email ticket Denys previously sent you. Once we confirm we’ve received and downloaded the file, you can delete it.
bamgraphics · Member · May 28, 2024 at 5:15 pm
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sent

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