How come I haven't heard from a Happiness Engineer?

  • gorillaoptimism · Member ·

    I purchased the Guided Transfer ($119) to move my blog to WordPress.org. I did that almost a week ago, the money was taken out of my bank account that day, but I still haven’t heard from a Happiness Engineer. Please advise.
    Blog url: http://gorillaoptimism.wordpress.com/

  • hewsut · Member ·

    Hi there,

    We replied back to the email address on file for the account (on the 24th). To see the email address on file for you account, go to Users->Personal Settings within your blog’s dashboard.

    If you don’t see the email within that email account, let me know (reply back here) and I’d be happy to resend it.

  • gorillaoptimism · Member ·

    Hi,

    Yes, using the current email address in my account settings, can you please resend the aforementioned email?

    thank you

  • hewsut · Member ·

    Hi,

    We’ve sent it again just now (to your me.com address).

    If you’re not seeing it for some reason, be sure to check your spam/junk filters in case it is accidentally caught there.

  • gorillaoptimism · Member ·

    Hi again,

    This is what has made everything confusing… and it’s my fault. That me.com address was deactivated months ago. I didn’t realize that it was the email on file when I placed the order (on the 24th) for the Guided Transfer. I changed it to another email address shortly afterwards.

    Can you please resend it again to the current email address on file (which should show up as being a gmail address)?

    Thank you

  • hewsut · Member ·

    No worries — sure thing. We’ve sent it again (this time to your new address).

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