How can I cancel and get a refund

  • luvlettersto · Member ·

    Hi there I know that this must be asked numerous times. But I am looking to cancel and get a refund for my auto renewal.

    The blog I need help with is: (visible only to logged in users)

  • nelsonortiz17 · Member ·

    Hello @luvlettersto,

    No worries, if you don’t know something the best thing you can do is ask not a problem.

    Just so you are aware with the refunding policy I went ahead and attached this information for you here:

    Refund a Purchase

    Meanwhile, I will go ahead and have one of our happiness engineers assist you with the refund process by tagging them to this thread.

    best of luck to you and Happy New Year.

  • luvlettersto · Member ·

    Thank you! For the quick reply.

  • staff-zinnia · Staff ·

    Howdy –

    There aren’t any charges connected to the user account that you’ve contacted us from. We need to find the right account with those charges in order to take a closer look.

    – did you get an emailed receipt from us about the charge? Check all email addresses, try signing in to WordPress.com with the one where that receipt was delivered.
    – check the emailed receipt for a site address. Share that with us here.

  • luvlettersto · Member ·

    I am paying with my PayPal account. I did get an email and here is the receipt number WordPress.com(redacted) Would that help?

  • staff-zinnia · Staff ·

    Thanks! I have removed that information from the last post because it is sensitive. I can see that the charge was under a different account. You’ll find this charge under the luvlettersca account. When you sign in to that account come back and post here, then I can help you further with getting this cancelled. For now, I can see that the charge was refunded in full. It should reach you with in ten days.

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