HELP ! Website deleted?

  • dsdisplay · Member ·

    Hi.

    I was getting error 404 on my website, in WordPress as a recommended solution, was to remove Jetpack.

    After doing this, I can only see to create new website 😞

    all my work has gone ?

    Any chance to put it back on everything?

    Please help 🙏

    The blog I need help with is: (visible only to logged in users)

  • dsdisplay · Member ·

    Hi.
    Couldn’t connect to my site, as was seeing 404 error. One of the troubleshoting answers on wordpess was to disconnect Jetpack.
    After I did it, my whole website become lost…. it says to start creating new webite.
    How Can get back to my previous website??

    Self-declared URL: dsdisplay.site
    Jetpack: Unknown
    WP.com: Unknown

  • dsdisplay · Member ·

    Hi.
    Couldn’t connect to my site, as was seeing 404 error. One of the troubleshoting answers on wordpess was to disconnect Jetpact. After doing this, my whole website dissapear, and it says to start creating new website?! Where my whole website gone? I need to get it back somehow?

    Please help!

  • staff-heroponriki · Staff ·

    Hi there:

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    You see your WordPress site in your WordPress.com dashboard because you had connected your site to your WordPress.com account using the Jetpack plugin. However, this connection only allows you to manage some aspects of your site from that dashboard and does not serve as a backup for your site. If the origin site is deleted or disconnected, we also clear that content from your dashboard since the connection no longer exists.

    Pulling up your website it reports 403 Forbidden errors, which is a server-level error. You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem.

    Then, once you can log into your site, you can reconnect Jetpack to your WordPress.com account.

    I hope that clarifies things!

  • supernovia · Staff ·

    Hey there, thanks for your patience. Are you able to log into https://dsdisplay.site/wp-admin and reconnect Jetpack there?

    If that is not working, I’d recommend contacting Jetpack support at https://wordpress.org/support/plugin/jetpack

    Once Jetpack is working and connected properly, you’ll se the site in your account again on this side.

  • supernovia · Staff ·

    Ah, I just noticed you have other tickets, so we’ll merge them together into one. Cheers :)

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