Help! My domain stopped working!
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Hi
Our domain upgrade has stopped pointing to the blog. We can no longer access the original email which set this up, even though we still have admin accounts, which means we can’t re-activate the domain.
Can you help? Nobody can access our site while this isn’t working! Thanks :)The blog I need help with is: (visible only to logged in users)
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Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
WordPress.COM Account recovery
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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Hi, thanks for replying.
Unfortunately, we no longer own the domain name that that email address is part of, and to my knowledge that email address no longer exists, so we have no way of getting in touch with the people that own it.I own the domain name we need to get restored, and I have an admin account, how can I get the domain working again?
On another note, we need to remove that admin from the account, as we no longer have access to that email address.
Thanks -
Let’s by clear on this. You cannot remove an Admin who is the original Admin of the site, who registered it under their username account, and who is the sole owner of the site.
WordPress.COM Account recovery
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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I’ve just tried to submit the account recovery form and it tells me ” The receipt does not appear to be valid. ” when I have included the transaction ID for the last upgrade paid for on that blog. So it’s not letting me submit the form. Could I please talk to somebody NOT on the public forum to get this resolved?
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You can email support staff at
However, as I said above Support Staff cannot help you with any account recovery issues. And, Account Recovery Staff need to be contacted by the person with the username account who actually owns the site.
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