HELP!! I tried updating my website and lost all access to it
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I was trying to update my website and ended up losing admin access then while troubleshooting per some of these help links I lost access to my website completely. Website now shows 403 error code.
The blog I need help with is: (visible only to logged in users)
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I had issues with not being able to access my website through the admin and in the process of troubleshooting I lost access to my website on my dashboard. I have no idea how to retrieve this. I get a 403 error on the site.
WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
Hi there!
It appears your site is using WordPress.org and hosted by Bluehost, a different hosting company. We can help with WordPress.com sites in this forum.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/I recommend contacting your site host (Bluehost), as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
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