Help! I can't access my groups website!

en WordPress.com Forums Help! I can't access my groups website!

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  gammataugamma · Member · Jul 23, 2018 at 9:48 pm

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  My groups website does not seem to be linked to its email address anymore! I need help! The site is: axogtg.wordpress.com. and the user email should be (email visible only to moderators and staff). I am available at [contact info redacted] or (email visible only to moderators and staff)

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  kosiew · Member · Jul 24, 2018 at 1:50 am

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  hi,

  I see some recent changes to axogtg.wordpress.com.
  Did you get this resolved already ?

  For account recovery, please fill out the account recovery form (https://en.wordpress.com/wp-login.php?action=recovery) and the staff will get in touch with you as soon as possible.

  Here is the support page for more information on recovering your account:

  Recover Your Account

  If you don’t have access to the email address associated with the account, in order to regain access to it, we’ll need one of the following things:

  * A transaction ID for any upgrades purchased for the account

  https://en.support.wordpress.com/transaction-id/

  * The WordPress.com account activation link, which we sent to your email address when you first registered with us. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may slightly vary, depending on your browser).

  Here’s additional information to retrieve the transaction ID if you don’t have the email receipt:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Let us know if you have more questions.

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  kosiew · Member · Jul 24, 2018 at 1:52 am

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  hi,
  I forgot to mention that you should not include your phone contact in this forum.
  The forum is publicly searchable and indexed by search engines.
  When you include your phone contact, you risk a spammer picking it up and making unwanted calls to your number.

  I have tagged a Staff to help remove the phone contact information.

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  kokkieh · Staff · Jul 24, 2018 at 5:48 am

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  Hi there,

  axogtg.wordpress.com does not belong to the account you’re using to post here, but belongs to the username, mrscalad, which is connected to a completely different email address than the two you mentioned here.

  If you’ve lost/forgotten your login details for that account, please follow our account recovery process as mentioned above.

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