help can't access custom design

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  • #1653014

    Unfortunately we aren’t able to access to the custom design section and we don’t know why!

    The custom design section doesn’t work and we can’t visualize it.

    Can anyone help us?

    Thank u :)

    The blog I need help with is foodtripandmo.wordpress.com.

    #1653179

    Hi there, I checked your account and see that the Custom Design upgrade is active. I went into your dasboard and to Appearance > Customize > CSS and was able to open it and add some sample CSS. Can you try logging out of WordPress, clear your browser cache and cookies and then log back in and try again?

    Also, can you try a different browser to see if it is related to just the one browser? Is Chrome the browser you have the issue with?

    Please let us know the outcome.

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