forgot my username and password!

en WordPress.com Forums forgot my username and password!

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  bechazartdesigns · Member · Apr 6, 2020 at 3:07 am

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  I have sent my email address to try to reset my password but I still haven’t received anything and I am unable to access my website

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  kokkieh · Staff · Apr 6, 2020 at 9:34 am

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  Hi there,

  What site are you trying to access? We need the full URL of the site, please.

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  bechazartdesigns · Member · Apr 6, 2020 at 11:41 am

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  Hi,
  The url is
  http://bechazartdesigns.com.au

  cheers

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  bechazartdesigns · Member · Apr 6, 2020 at 11:42 am

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  I just want to make changes tho through WordPress

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  staff-mckluskey · Staff · Apr 6, 2020 at 12:02 pm

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  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  If you lost your password or you tried resetting your password and failed, please read the Codex article “Resetting Your Password” to learn how to reset your password:
  https://wordpress.org/support/article/resetting-your-password/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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