For help with a WooCommerec store problem, it’s better to reach out to the WooCommerce forum and support channels directly. If your site is using the WordPress.org open software, you’ll need to seek assistance from the WooCommerce forum: https://wordpress.org/support/plugin/woocommerce
If you are on WordPress.com Business plan and have WooCommerce installed, you can seek staff support by logging a ticket through this link: https://woocommerce.com/my-account/create-a-ticket/
You can also use the same channel for support if you have a paid WooCommerce extension on your self-hosted WordPress.org site.
The forum you are currently posting on is for free sites hosted on WordPress.com.You can learn more about the difference between WordPress.org and WordPress.com here: https://wordpress.com/support/com-vs-org/