Fatal error on my site and I cannot log in!

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  • #3657061

    Please help, I cannot log in to my site ethicalbrandsstore.com because apparently there is a fatal error with the facebook for woocommerce plugin. I would like to get into WordPress and delete the plugin but I get this error…

    Fatal error: Uncaught Error: Class ‘AutomatticWooCommerceAdminFeaturesFeatures’ not found in /home/customer/www/ethicalbrandsstore.com/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin/Settings.php:62 Stack trace: #0 /home/customer/www/ethicalbrandsstore.com/public_html/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php(206): SkyVergeWooCommerceFacebookAdminSettings->__construct() #1 /home/customer/www/ethicalbrandsstore.com/public_html/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php(109): WC_Facebookcommerce->init() #2 /home/customer/www/ethicalbrandsstore.com/public_html/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php(1016): WC_Facebookcommerce->__construct() #3 /home/customer/www/ethicalbrandsstore.com/public_html/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php(1082): WC_Facebookcommerce::instance() #4 /home/customer/www/ethicalbrandsstore.com/public_html/wp-content/plugins/facebook-for-wooc in /home/customer/www/ethicalbrandsstore.com/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin/Settings.php on line 62
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I have the email link in the email I received from WordPress and have clicked it, copied and pasted it, used it in chrome and safari and every time I get the message … Recovery Mode not initialized.

    Please can someone help me? Thanks so much!

    #3657274

    csonnek
    Staff

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    You can also reach out to Siteground for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.

    You can reach their support here:

    https://my.siteground.com/support/contact

    I hope that helps!

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