Domain renewal

annewoods45 · Member · Jan 10, 2019 at 1:52 am
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Hello! I need to renew my domain, apparently there was not a card on file to have it done automatically. Can you send me the link to renew my domain? Thank you. Anne

The blog I need help with is: (visible only to logged in users)
khushboo2004 · Member · Jan 10, 2019 at 6:06 am
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Hi Anne!

I have tagged the staff and they can help you with the domain renewal process.

Best Wishes!!
kokkieh · Staff · Jan 10, 2019 at 8:49 am
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Hi there,

Are you speaking of arisetherapeutics.com?

That domain expired on 28 November 2018 and has already been removed from our system. It is currently in redemption with our registrar.

It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption, on top of the regular renewal fee. Let me know if you agree to that fee and I can get the recovery process started.
annewoods45 · Member · Jan 10, 2019 at 11:05 pm
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Hi Kokkieh, I replied to your email this morning but haven’t gotten a response. I agree to the fee and would very much like to renew the expired domain so do let me know what to do next.

Thank you!

Anne Woods
staff-doublebassd · Staff · Jan 11, 2019 at 1:10 am
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Hey there,

I responded to you via email:

I’ll be happy to contact the registrar to see if we can restore arisetherapeutics.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

I will let you know once I hear back from the registrar.

Let me know if you have any questions.

Thanks!
annewoods45 · Member · Jan 11, 2019 at 1:13 am
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Thank you so much for your help!
staff-doublebassd · Staff · Jan 11, 2019 at 1:13 am
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You’re welcome!
annewoods45 · Member · Jan 11, 2019 at 6:43 pm
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Hello, I am eagerly awaiting the link so I can restore the domain. Thank you!
supernovia · Staff · Jan 11, 2019 at 8:43 pm
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Hi @annewoods45, good news: everything is back and running again. It might take a few hours for your internet connection to recognize the changes, so just give it a little time. But in the meantime, I can already see the site working here.

I’d recommend either transferring the domain to your new host:

Transfer a Domain to Another Registrar

Or, maybe just log in and set up auto-renew so it won’t expire again. That’s at https://wordpress.com/purchases

Let us know if you need more help!

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