Domain purchased but inaccessible
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I purchased a domain name with the Entrepeneur plan attached today, but there was no followup screen (it was blank) and now I can’t access the domain I just purchased. I made an account using the same email used in association with the domain but it’s not letting me access the domain directly.
The blog I need help with is: (visible only to logged in users)
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Hello @christinepandanell,
An official staff can help with this by investigating your account’s current status as well as your purchased domain, here I am tagging this thread for the staff’s attention. Hope you will get it soon.
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Hello @christinepandanell,
I purchased a domain name with the Entrepeneur plan attached today, but there was no followup screen (it was blank) and now I can’t access the domain I just purchased. I made an account using the same email used in association with the domain but it’s not letting me access the domain directly.
May I have the domain name that you registered? I checked your account with the email address and site address you provided, but we don’t see any paid subscriptions or payment attempts.
If you were charged, please use the form on this link to to provide the transaction details, so we can locate the account – https://wpchrg.wordpress.com/
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@staff-imahappyengineer, its not recognizing my bank transaction ID. Looks like my card was charged 5 times and reimbursed 4 of those times so payment is a little confusiing on which charge actually went through. HELP! Domain name purchased is bluebonnetsource.com … its showing as purchased but when i follow the prompts its asking me to again purchase a membership.
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Your domain name is registered. Please contact with me.. I’ve same issu.. whatsapp: +8801984934510
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Hello @christinepandanell,
its not recognizing my bank transaction ID. Looks like my card was charged 5 times and reimbursed 4 of those times so payment is a little confusiing on which charge actually went through. HELP! Domain name purchased is bluebonnetsource.com … its showing as purchased but when i follow the prompts its asking me to again purchase a membership.
I’m sorry to hear that; it can be confusing.
I checked the domain name bluebonnetsource.com, and it appears that it was already transferred to your WordPress.com account along with the Entrepreneur plan.
It was originally purchased from a different account, that was why you couldn’t see them from your account.
However, you should now have access since they’ve already been transferred to your account.
For further assistance, I highly recommend contacting us directly. You may find the information here: https://wordpress.com/support/help-support-options/
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