Domain Mapping

  • kbonniepetrie · Member ·

    I’m trying to map my domain, and you are trying to charge me $99 PLUS the charge for domain mapping. That has never happened before. What’s going on?

    Thank you!

    The blog I need help with is: (visible only to logged in users)

  • timethief · Member ·

    Did you allow a domain mapping upgrade to expire? if you did then be aware that individual domain mapping upgrades were discontinued last year.

    Expired means over, dead, done and finished. https://en.support.wordpress.com/domains/domain-expiration/ We focus on not allowing domains to expire so others can purchase them when they are auctioned off and that’s why we have an auto renew feature. https://en.support.wordpress.com/manage-purchases/#auto-renew

    Staff need details to recover the domain.
    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?
    5. When did the refund request and upgrade cancellation, or the domain expiration take place?

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • kbonniepetrie · Member ·

    I guess I did, but I thought I had auto-renew? It just renewed itself for years, then I got an email that it expired. I was deeply confused, and remain so. Any help would be appreciated. I’d like to remap without having to pay over $100.

    Thank you!

  • timethief · Member ·

    Please answer the questions I posted above:

    1. What is/was the domain URL?
    2. What is/was the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the original upgrade for it?
    4. When was the upgrade purchased?
    5. When did the refund request and upgrade cancellation, or the domain expiration take place?

  • gemmacevans · Staff ·

    Hi Bonnie,

    I’ve sent an email to the email address on your WordPress.com account.

    Please let me know if you don’t receive it.

    Thanks!

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