disconnected buggy site now wont reconnect

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  • #3435909

    beckypascal1
    Member

    I was building a site and got a red exclamation that site couldnt be accessed. researching it looked like a plugin issue with jetpack. I disconnected site and figured Id reconnect and start over. Now it wont let me add plugins , says I need to upgrade to a business plan ? I had already had a plan and purchased themes?

    #3435946

    kokkieh
    Staff

    Hi there,

    What is the URL of the site you’re trying to use? I only see the free WordPress.com site, http://critesdisneyadventures.wordpress.com, in your account.

    If you’re speaking of followme2calvary.com, that site is not currently connected to your account. To reconnect, you’ll need to log into its WP-Admin dashboard first, and then you can go to the Jetpack section in the menu to reconnect.

    If you run into any difficulty with reconnecting, it’s best to contact Jetpack support directly for help, here:

    https://jetpack.com/contact-support/?rel=support

    #3436138

    beckypascal1
    Member

    Thank you , yes it is the followme2calvary one . It is not rekindling that’s apparently isn’t working and maybe I’m not signing into the right WordPress then ? I thought my sign in would work for both but maybe that’s my issue that it keeps telling me my password is wrong . Thanks for your help

    #3436165

    Of course! And if you continue to have issues reestablishing the connection with your site, feel free to reach out to Jetpack support and they can look into this for you.

    https://jetpack.com/contact-support/?rel=support

    Thanks,

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