disabled payment settings

  • Author
    Posts
  • #3777418

    hawktrufflemars56367
    Member
    Original poster

    I am unable to update my new credit card information in WooCommerce. Getting erroe HYMNCA. I believe my credit card company accidentally blocked a charge by WordPress and now my ‘Purchases are currently disabled.’ I get a prompt to ‘please contact us’ but that of course doesn’t work.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

    #3777420

    hawktrufflemars56367
    Member
    Original poster
    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.labella.com
    Site address (URL): https://www.labella.com
    WC Version: 6.0.0
    REST API Version: ✔ 6.0.0
    WC Blocks Version: ✔ 6.3.3
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.9.4
    Log Directory Writable: ✔
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.29 (Ubuntu)
    PHP Version: 7.4.27
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.36-0ubuntu0.18.04.1
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: wp_
    Total Database Size: 40.19MB
    Database Data Size: 35.93MB
    Database Index Size: 4.26MB
    wp_woocommerce_sessions: Data: 5.95MB + Index: 0.32MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wp_usermeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
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    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfblockediplog: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 2.02MB + Index: 0.23MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.27MB + Index: 0.13MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 149
    acf-field-group: 29
    artists: 362
    attachment: 1579
    bass: 8
    bassslide: 1
    dealers: 315
    guide: 11
    guitars: 2
    luthiers: 27
    nav_menu_item: 16
    page: 34
    post: 31
    product: 444
    revision: 95
    shop_order: 50
    shop_order_refund: 3
    viwec_template: 14
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    Advanced Custom Fields PRO: by Delicious Brains – 5.11.4
    AJAX Thumbnail Rebuild: by junkcoder
    ristoniinemets – 1.13
    
    Akismet Anti-Spam: by Automattic – 4.2.1
    BackWPup: by Inpsyde GmbH – 3.10.0
    Classic Editor: by WordPress Contributors – 1.6.2
    Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 5.5.3
    Contact Form 7: by Takayuki Miyoshi – 5.5.3
    Custom Post Type UI: by WebDevStudios – 1.10.1
    Custom Post Types Relationships (CPTR): by The CSSIgniter Team – 2.5.1
    Email Template Customizer for WooCommerce: by VillaTheme – 1.1.0
    Jetpack: by Automattic – 10.4
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.8.7
    Slider Revolution: by ThemePunch – 6.5.6
    TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.0.2
    User Menus: by Code Atlantic – 1.2.7
    WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.10.3
    
    WooCommerce Payments: by Automattic – 3.5.0
    WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.4
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
    WooCommerce USPS Shipping: by WooCommerce – 4.4.69
    WooCommerce: by Automattic – 6.0.0 (update to version 6.1.0 is available)
    Wordfence Security: by Wordfence – 7.5.7
    WordPress Importer: by wordpressdotorg – 0.7
    WP Mail SMTP: by WPForms – 3.2.1
    
    ### Inactive Plugins (1) ###
    
    MailPoet 3 (New): by MailPoet – 3.75.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #10539 - /strings/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Labella
    Version: 1.0
    Author URL: http://www.killdiscodesign.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Overrides: labella/woocommerce/archive-product.php
    labella/woocommerce/auth/footer.php
    labella/woocommerce/auth/form-grant-access.php
    labella/woocommerce/auth/form-login.php
    labella/woocommerce/auth/header.php
    labella/woocommerce/cart/cart-empty.php
    labella/woocommerce/cart/cart-item-data.php
    labella/woocommerce/cart/cart-shipping.php
    labella/woocommerce/cart/cart-totals.php
    labella/woocommerce/cart/cart.php
    labella/woocommerce/cart/cross-sells.php
    labella/woocommerce/cart/mini-cart.php
    labella/woocommerce/cart/proceed-to-checkout-button.php
    labella/woocommerce/cart/shipping-calculator.php
    labella/woocommerce/checkout/cart-errors.php
    labella/woocommerce/checkout/form-billing.php
    labella/woocommerce/checkout/form-checkout.php
    labella/woocommerce/checkout/form-coupon.php
    labella/woocommerce/checkout/form-login.php
    labella/woocommerce/checkout/form-pay.php
    labella/woocommerce/checkout/form-shipping.php
    labella/woocommerce/checkout/order-receipt.php
    labella/woocommerce/checkout/payment-method.php
    labella/woocommerce/checkout/payment.php
    labella/woocommerce/checkout/review-order.php
    labella/woocommerce/checkout/terms.php
    labella/woocommerce/checkout/thankyou.php
    labella/woocommerce/content-product-cat.php
    labella/woocommerce/content-product.php
    labella/woocommerce/content-single-product.php
    labella/woocommerce/content-widget-price-filter.php
    labella/woocommerce/content-widget-product.php
    labella/woocommerce/content-widget-reviews.php
    labella/woocommerce/emails/admin-cancelled-order.php
    labella/woocommerce/emails/admin-failed-order.php
    labella/woocommerce/emails/admin-new-order.php
    labella/woocommerce/emails/customer-completed-order.php
    labella/woocommerce/emails/customer-invoice.php
    labella/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
    labella/woocommerce/emails/customer-note.php
    labella/woocommerce/emails/customer-on-hold-order.php
    labella/woocommerce/emails/customer-processing-order.php
    labella/woocommerce/emails/customer-refunded-order.php
    labella/woocommerce/emails/customer-reset-password.php
    labella/woocommerce/emails/email-addresses.php
    labella/woocommerce/emails/email-customer-details.php
    labella/woocommerce/emails/email-downloads.php
    labella/woocommerce/emails/email-footer.php
    labella/woocommerce/emails/email-header.php
    labella/woocommerce/emails/email-order-details.php
    labella/woocommerce/emails/email-order-items.php
    labella/woocommerce/emails/email-styles.php
    labella/woocommerce/emails/plain/admin-cancelled-order.php
    labella/woocommerce/emails/plain/admin-failed-order.php
    labella/woocommerce/emails/plain/admin-new-order.php
    labella/woocommerce/emails/plain/customer-completed-order.php
    labella/woocommerce/emails/plain/customer-invoice.php
    labella/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
    labella/woocommerce/emails/plain/customer-note.php
    labella/woocommerce/emails/plain/customer-on-hold-order.php
    labella/woocommerce/emails/plain/customer-processing-order.php
    labella/woocommerce/emails/plain/customer-refunded-order.php
    labella/woocommerce/emails/plain/customer-reset-password.php
    labella/woocommerce/emails/plain/email-addresses.php
    labella/woocommerce/emails/plain/email-customer-details.php
    labella/woocommerce/emails/plain/email-downloads.php
    labella/woocommerce/emails/plain/email-order-details.php
    labella/woocommerce/emails/plain/email-order-items.php
    labella/woocommerce/global/breadcrumb.php
    labella/woocommerce/global/form-login.php
    labella/woocommerce/global/quantity-input.php
    labella/woocommerce/global/sidebar.php
    labella/woocommerce/global/wrapper-end.php
    labella/woocommerce/global/wrapper-start.php
    labella/woocommerce/loop/add-to-cart.php
    labella/woocommerce/loop/loop-end.php
    labella/woocommerce/loop/loop-start.php
    labella/woocommerce/loop/no-products-found.php
    labella/woocommerce/loop/orderby.php
    labella/woocommerce/loop/pagination.php
    labella/woocommerce/loop/price.php
    labella/woocommerce/loop/rating.php
    labella/woocommerce/loop/result-count.php
    labella/woocommerce/loop/sale-flash.php
    labella/woocommerce/myaccount/dashboard.php
    labella/woocommerce/myaccount/downloads.php
    labella/woocommerce/myaccount/form-add-payment-method.php
    labella/woocommerce/myaccount/form-edit-account.php
    labella/woocommerce/myaccount/form-edit-address.php
    labella/woocommerce/myaccount/form-login.php
    labella/woocommerce/myaccount/form-lost-password.php
    labella/woocommerce/myaccount/form-reset-password.php
    labella/woocommerce/myaccount/lost-password-confirmation.php
    labella/woocommerce/myaccount/my-account.php
    labella/woocommerce/myaccount/my-address.php
    labella/woocommerce/myaccount/my-downloads.php
    labella/woocommerce/myaccount/my-orders.php
    labella/woocommerce/myaccount/navigation.php
    labella/woocommerce/myaccount/orders.php
    labella/woocommerce/myaccount/payment-methods.php
    labella/woocommerce/myaccount/view-order.php
    labella/woocommerce/notices/error.php
    labella/woocommerce/notices/notice.php
    labella/woocommerce/notices/success.php
    labella/woocommerce/order/form-tracking.php
    labella/woocommerce/order/order-again.php
    labella/woocommerce/order/order-details-customer.php
    labella/woocommerce/order/order-details-item.php
    labella/woocommerce/order/order-details.php
    labella/woocommerce/order/order-downloads.php
    labella/woocommerce/order/tracking.php
    labella/woocommerce/product-searchform.php
    labella/woocommerce/single-product/add-to-cart/external.php
    labella/woocommerce/single-product/add-to-cart/grouped.php
    labella/woocommerce/single-product/add-to-cart/simple.php
    labella/woocommerce/single-product/add-to-cart/variable.php
    labella/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    labella/woocommerce/single-product/add-to-cart/variation.php
    labella/woocommerce/single-product/meta.php
    labella/woocommerce/single-product/photoswipe.php
    labella/woocommerce/single-product/price.php
    labella/woocommerce/single-product/product-attributes.php
    labella/woocommerce/single-product/product-image.php
    labella/woocommerce/single-product/product-thumbnails.php
    labella/woocommerce/single-product/rating.php
    labella/woocommerce/single-product/related.php
    labella/woocommerce/single-product/review-meta.php
    labella/woocommerce/single-product/review-rating.php
    labella/woocommerce/single-product/review.php
    labella/woocommerce/single-product/sale-flash.php
    labella/woocommerce/single-product/share.php
    labella/woocommerce/single-product/short-description.php
    labella/woocommerce/single-product/stock.php
    labella/woocommerce/single-product/tabs/additional-information.php
    labella/woocommerce/single-product/tabs/description.php
    labella/woocommerce/single-product/tabs/tabs.php
    labella/woocommerce/single-product/title.php
    labella/woocommerce/single-product/up-sells.php
    labella/woocommerce/single-product-reviews.php
    labella/single-product.php version - is out of date. The core version is 1.6.4
    labella/woocommerce/taxonomy-product-cat.php
    labella/woocommerce/taxonomy-product-tag.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.labella.com
    Subscriptions Template Theme Overrides: labella/woocommerce/emails/email-order-details.php
    labella/woocommerce/emails/plain/email-order-details.php
    
    Subscription Statuses: –
    WooCommerce Account Connected: ✔ Yes
    Active Product Key: ❌ No
    
    ### Store Setup ###
    
    Country / State: United States (US) — New York
    
    ### Payment Gateway Support ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    
    ### WooCommerce Payments ###
    
    Version: 3.5.0
    Connected to WPCOM: Yes
    Blog ID: 201431240
    Account ID: -
    
    ### Action Scheduler ###
    
    Complete: 1,109
    Oldest: 2022-01-13 13:57:05 -0500
    Newest: 2022-01-14 12:08:58 -0500
    
    Pending: 2
    Oldest: 2022-01-14 12:28:58 -0500
    Newest: 2022-01-14 13:00:15 -0500
    
    ### Status report information ###
    
    Generated at: 2022-01-14 12:14:12 -05:00
    
    #3777496

    macmanx
    Staff

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

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