Deleted Posts

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  • #2633011

    Hello
    I came to my site today and all my posts of several years have been deleted. Also my theme has changed as well as my custom header. Please help!

    The blog I need help with is lesleyscloset.wordpress.com.

    #2633109

    timethief
    Member

    What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
    And, exactly which wordpress.COM username account registered that site?
    This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    #2633110

    timethief
    Member

    I see content here http://lesleyscloset.wordpress.com/

    re: hacked accounts and blogs

    If anyone is posting anything to your blog or removing anything from it, or changing anything in it, or if your blog has been deleted and you did not delete it, then it’s most likely that you have provided them with the ability to do so, either deliberately by adding them as official users, or by allowing them access to your login information, or by posting content that makes it easy for them to guess what your log-in information is.

    For you, the question that needs to be answered is: Who, aside from me, has access to my login information?

    Go to your email program immediately and change the password to a very difficult one because that’s how many hackers gain access to blogs.

    Read > http://en.support.wordpress.com/security/

    Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password
    You can also reset your password via your Settings tab on the WordPress.com home page:
    http://wordpress.com/#!/settings/

    Disable post by email https://en.support.wordpress.com/settings/email-post-changes/

    Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.

    Use two step authentication http://en.support.wordpress.com/security/two-step-authentication/

    Run a security scan on your computer. See here to run a security scan http://geekflare.com/online-scan-website-security-vulnerabilities/

    Never leave your computer logged into your blog and walk away from it. Always log out properly.

    Also, be aware that Staff have records of who did what under which username and login information and when they did it. I flagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. Note that there is a backlog and be patient while waiting.

    #2633172

    supernovia
    Staff

    @lesleyscloset our records say you deleted some files recently. If this was not you, did you leave yourself logged into a public computer? Or would you have left your email logged in publicly? I’d recommend securing your login information as soon as possible before anyone does more damage.

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