Dashboard and blog home page do not load properly, other pages fine
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When I log in, the WordPress dashboard does not load completely. The top bar and part of the sidebar menu (just Stats, Blog Posts, Pages and Themes) show up. When I click any of those things, the only one that actually sends me to a page that loads all the way is the profile update button on the top bar. Additionally, the home page of my blog does not load completely, but the individual pages do load properly.
The dashboard and my home page loaded fine on my computer in the past. I haven’t made any updates to my blog since it was last working. The problem occurs on my computer (PC) but not on another computer (Mac, running the same browser) or on my iPhone (WordPress app or Safari). The problem does not happen on any other website.
Things I have already tried:
– Testing in multiple browsers (Chrome, Firefox, and even IE)
– Making sure all browsers are updated
– Updating Flash and Java
– Clearing cookies, history and cache in browser
– Clearing computer’s internet cache, flushing DNS
– Checking Wifi connection – same speed and ping as the computer that works
– Logging in and out
– Changing theme back to twenty fourteen
– Disabling all antivirus software
– Maybe some other things I’m forgetting by nowAny advice?
The blog I need help with is: (visible only to logged in users)
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In order to help you Staff need to know your specific computing environment details. Please work through the list that follows and report your details back here.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Yes, I tried everything listed, including the things not originally mentioned in my post.
6.
(a) Samsung Series 7 Chronos laptop running Windows 8.
(b) Chrome Version 46.0.2490.86 m (latest version). Have also tried latest version of Firefox.
(c) Copied from above post because I don’t know what else to say:
“When I log in, the WordPress dashboard does not load completely. The top bar and part of the sidebar menu (just Stats, Blog Posts, Pages and Themes) show up. When I click any of those things, the only one that actually sends me to a page that loads all the way is the profile update button on the top bar. Additionally, the home page of my blog does not load completely, but the individual pages do load properly.The dashboard and my home page loaded fine on my computer in the past. I haven’t made any updates to my blog since it was last working. The problem occurs on my computer (PC) but not on another computer (Mac, running the same browser) or on my iPhone (WordPress app or Safari). The problem does not happen on any other website.”
(d) Screenshots:
Screenshot of user interface – other pages are the same, only load the frame
Screenshot of blog home page – doesn’t load fully
Screenshot of another page on blog – pages other than home page always load correctly
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This is almost certainly owing to a browser or computer specific issue. Can you try loading the site on a different network?
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