Customer Service assistance.

  • rmonaleza · Member ·

    I would like to speak to a customer service rep regarding upgrades.

    The blog I need help with is: (visible only to logged in users)

  • timethief · Member ·

    This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here and we Volunteers do not provide support by email.

    Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

    See here for details of all 3 plans http://store.wordpress.com/bundles/

    Premium — $99
    A custom .com, .net, .org, or .me web address, such as http://ourfabulousbusiness.com.
    Advanced customization — choose custom fonts and colors, and modify your CSS.
    Choose from over 120 free themes, with more options added every week. (No premium themes are included, but you can buy one at any time.)
    13 GB of storage space for dozens of videos and thousands of photos.
    Direct email support from our Happiness Engineers.
    See here > http://store.wordpress.com/premium-upgrades/pro-bundle/

    Business — $299
    A custom .com, .net, .org, or .me website address such as http://ourfabulousbusiness.com.
    Advanced customization — choose custom fonts and colors, and modify your CSS.
    Choose from over 120 free themes or 50+ premium themes, and switch premium themes at any time.
    Unlimited storage space for anything you want to upload.
    Direct email and live chat support from our Happiness Engineers.
    See here > http://store.wordpress.com/premium-upgrades/wordpress-business/

    Note that none of the plans allow you to upload your own themes or plugins. If you need a site that requires a custom theme or plugins — e.g., if you want to be able to sell things directly from your site, or if you want to install discussion forums — a self-hosted WordPress site might be right for you.

    WordPress.org offers free software that you can install on a web server. You can upload and install themes and plugins, run ads, and edit the database. Learn about the differences here. http://support.wordpress.com/com-vs-org/

  • timethief · Member ·

    Upgrades are also available for individual purchase on a per blog basis. With the exception of the Guided Transfer, all upgrades are per year and per blog. You will find the relevant links to available upgrades here. http://en.support.wordpress.com/upgrades/

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