Close account and stop being charged
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close account stop being charged
The blog I need help with is: (visible only to logged in users)
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I am trying to close my account due to inactivity and inability to blog; please instruct me on how to do this – thank you
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Hi,
Please read the following document so you can close your account.
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Hi there,
You can cancel your plan and domain from the Purchases page, here:
https://wordpress.com/me/purchases/
Once you’ve cancelled all active upgrades, you’ll be able to completely close the account from the account settings page:
https://wordpress.com/me/account/
Let us know if you have any trouble cancelling the upgrades yourself, and we’ll also be happy to help with this. In that case we will need you to specifically confirm that you want to cancel the domain, annegladden.com, and that you understand the domain might not become available for registration again at another provider, and that we cannot guarantee you’ll be able to use that same domain ever again.
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I cannot close my account from the account settings page; it looks like it is loading but then nothing populates to close. Also, even though I purchased an upgrade for my blog page & the domain name, there is nothing under the plan/domain purchase page to cancel. Please assist, thank you, Anne
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Hi!
We can absolutely help you sort this out.
However, as a WordPress.com Premium plan subscriber, you have access to our livechat support team. And contacting them will likely be a faster way of helping you get your site up and running:
https://wordpress.com/help/contact
If you cannot (or do not wish to) use the livechat system, let us know and we will be happy to help you here in the forums!
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As a premium member, I should be able to use the live chat, but it will not work. Whenever I try to use the live chat option, the screen is blank as if it is trying to load but never load to provide an option to “speak” with someone in a live chat. This inability to communicate with anyone to easily obtain any type of support is why I want to cancel my blog with word press immediately & not be charged any further for something that I cannot use. Thank you.
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Hi there,
I see you are using Chrome as your browser, and the latest version of Chrome as caused some issues with the cookies we use for session authentication.
With this in mind please try either of the following:
- Continue to use Chrome, but first clear your cache and cookies instructions here
- or switch to another browser like Firefox instead
Do either of these allow you to load the chat contact form at https://wordpress.com/help/contact
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