I’m trying to change the theme of this website for a hostel, but for some reason I can’t access the old theme, and can’t put a new one.. I can only change the menu and content of the website. Any idea?
The blog I need help with is belemhostel.com.br.
I can see that the site is currently using Sela. Do you want to use a different theme? That change should be possible by selecting
activatefrom the theme previews at https://wordpress.com/themes/
Also, the business plan on your account gives access to live chat support 24/7. To start a chat session just go to https://wordpress.com/help/contact/ It will be the quickest way to get help with your questions.
Thanks for the answer
I already tried your suggestion, and I get the error message “Impossible to activate the theme. Please contact support”
Alright. I will give it a try from my end if you’re cool with that? Let me know what theme you’re trying to activate.
Also, go ahead and clear your browser cache so we can rule that out as a potential issue:
Oh thank you very much!
The theme I would like is called “Affinity”
And I made an external xml copy of the website so if it delete everything else, there’s no problem
Thank you very much
Thank you! I wasn’t able to change themes on our side either. We’re reaching out to the team that supports business sites to see if they can see what’s wrong.
In fact, you’ll get a much faster response if you reach out to them directly:
Ok! Thank you very much!
So do you get back to me when you have a solution or do I have to contact someone else?
The link you gave me send me back the forum home page so i don’t know if i should create a new post or just wait for your answer
Thank you :)
Ah I see the issue @yoanlapierre. You had a business plan and now you don’t anymore — that would explain why the direct link to chat wasn’t working. Did you want to add that again, or do you want to revert to a free site or some other plan?
A site that’s on an expired business plan, as yours is now, will have some odd issues like this one pop up, so we’ll want to take care of that.
Oh ok.. that makes sense.
Can you switch it to a free site? What will it lose from the business version?
@yoanlapierre we can try to get it set up for free again. You’ll lose all outside themes and plugins, and there’s a chance you might lose all content that was added after you added an outside theme or plugin.
Do you want us to proceed?
Yes please, the owner won’t buy back the business plan anyway.
Thank you :)
It looks like the account who owns that site has since removed you as a user, so you no longer have any access to it, and we cannot make any changes to the site at your request.
If you wish to continue using this site, and the site owner is willing to let you have it, please ask them to open their own support request so we can help them transfer ownership of the site to you instead.
I’m back on administrator so you can proceed now..
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