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en WordPress.com Forums Cant log into my blog

Cant log into my blog

  • stadtundmensch · Member · Sep 30, 2015 at 6:12 am
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    Hello

    Few weeks ago I have created my blog fassadengalerie dot wordpress dot com. Yesterday, since I want to log into this account – I always got an error. Possibly I forgot the password or username I have configured. The email address was ******@o2.pl.

    I will be grateful for a rest password link.

    Many thanks in advance.
    Sylwia

  • stadtundmensch · Member · Sep 30, 2015 at 6:33 am
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    Of course, I have also tried to reset the password, but the dialog shows me that the username “fassadengalerie” does not exist.

  • stadtundmensch · Member · Oct 1, 2015 at 9:10 pm
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    Any help, please?

  • timethief · Member · Oct 1, 2015 at 9:11 pm
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    Please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • timethief · Member · Oct 1, 2015 at 9:13 pm
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    Is this the blog?
    https://fassadengalerie.wordpress.com/
    If so then the login link is https://fassadengalerie.wordpress.com/wp-admin/

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

    Clicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If the log-in information is lost visit https://en.wordpress.com/wp-login.php?action=lostpassword

    If you are not successful, then please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

  • stadtundmensch · Member · Oct 1, 2015 at 9:24 pm
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    Hi timethief

    Thanks a lot for your answer. I cant provide any proof of ownership.

    Is there an other way how to contact support stuff please?

  • timethief · Member · Oct 1, 2015 at 9:28 pm
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    There is only one means of account recovery.
    https://en.support.wordpress.com/account-recovery/
    https://en.wordpress.com/wp-login.php?action=recovery

  • supernovia · Staff · Oct 1, 2015 at 10:42 pm
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    @stadtundmensch , if you have access to the email address, use this password reset option:
    http://en.wordpress.com/wp-login.php?action=lostpassword

    If you don’t have access to the address on file, your best bet is to contact us here with as much information as you can provide:
    https://wordpress.com/wp-login.php?action=recovery

  • stadtundmensch · Member · Oct 2, 2015 at 8:48 am
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    supernovia, thank you very much.

    I have tried it out, but I cant receive the password reset link – see this screenshot: http://fs5.directupload.net/images/151002/9xm5ftrm.png

    When I type there my email address [this account’s address], I receive a link the change my password for stadtundmensch blog (which is nonsens).

    I just do not understand why the username “fassadengalerie” cant be accepted.

  • supernovia · Staff · Oct 2, 2015 at 4:14 pm
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    It’s because that isn’t the username on that other account. Please use this form to get in touch with our account recovery team:
    https://wordpress.com/wp-login.php?action=recovery

  • stadtundmensch · Member · Oct 3, 2015 at 8:51 pm
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    Hello

    The problem is that I cant provide any of those proofs of ownership. Somehow I lost all the emails for this account. Could you just tell me the right name of the user, so I will try the password I normally use to set up, please?

    Thanks in advance!

  • supernovia · Staff · Oct 5, 2015 at 7:48 pm
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    I can’t give out the username. But if you will contact the Account Recovery team with as much information as you’re able to provide, they will help you.

  • The topic ‘Cant log into my blog’ is closed to new replies.

Tags

  • Account Recovery
  • login problem

About this topic

  • In: Support
  • 3 participants
  • 11 replies
  • Last activity 9 years
  • Latest reply from stadtundmensch
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