cant get into site

americanecoleagadir · Member · Dec 18, 2019 at 9:40 am
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I am trying to access a webpage my designer created. His email is the email and I had a password. He has left the area and I can not reach him. How can I take over my page with my email and get access to my account?
Julie Wilburn
fstat · Staff · Dec 18, 2019 at 1:33 pm
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Hi there,

Can you please let me know that website’s address so I can point you in the right direction of getting support?

Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you’ll need to seek help from the hosting provider of that site.
petercamden69 · Member · Jan 2, 2020 at 11:21 am
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I’m able to access my site but then it’s asking for security details which have been sent to my email, but I can’t access my email. The account has been dormant for a couple of years so I’m after some help accessing everything again.
pro2punter · Member · Jan 2, 2020 at 12:07 pm
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http://www.pro2punter.com

It’s WP but hosted elsewhere
kokkieh · Staff · Jan 2, 2020 at 12:21 pm
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@petercamden69,

Please open your own support requests via https://wordpress.com/help/contact and include the URL of the site you’re trying to access, and we can help you there.

@pro2punter,

We can only help with sites hosted on WordPress.com in this forum. For access issues on a site hosted elsewhere, please contact your hosting provider directly, or ask for advice at https://wordpress.org/support/forums/

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