Can't find out how to access the live chat

bookrate · Member · Oct 6, 2017 at 5:41 pm
Copy link

Add topic to favorites
Hello, I can’t find out where to access the live chat support feature on wordpress? Additionally, I don’t know how to enter my website via anything that isn’t the website/wp-admin.

The blog I need help with is: (visible only to logged in users)
billh93 · Member · Oct 6, 2017 at 5:49 pm
Copy link
Hello @bookrate,

You can find the live chat support link here. Only sites with upgraded plans and that are hosted here at WordPress.com can access the feature.

If there is anything else you need help with let me know. I’ll be here.

Best,
Bill
timethief · Member · Oct 6, 2017 at 5:57 pm
Copy link
bobjenkinswrites.com is is a WordPress.ORG software install on paid hosting, hosted by GoDaddy.com
Name Servers:
ns52.domaincontrol.com
ns51.domaincontrol.com

For hosting issues contact your web host. For software support read on.

You are posting to the wrong support forum. This is WordPress.COM support and that site is not on our servers.

To be clear we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.
timethief · Member · Oct 6, 2017 at 6:01 pm
Copy link
@billh93

Please always confirm the URL and determine where the site in question is being hosted before you respond to any support thread.

Long term Volunteers like me, who have no intentions of applying to be on Staff, have helped to create this support doc for new Volunteers at https://en.support.wordpress.com/wordpress-com-volunteers/
billh93 · Member · Oct 6, 2017 at 6:06 pm
Copy link
My apologies @timethief. I knew the site was hosted elsewhere but yes I should’ve also mentioned that this is only a support forum for WordPress.com sites.

Thanks, for the heads up!
timethief · Member · Oct 6, 2017 at 6:22 pm
Copy link
You are welcome.
bookrate · Member · Oct 6, 2017 at 6:34 pm
Copy link
Then what should I do if they wordpress has malware? I contacted GoDaddy but they say the malware is on the WORDPRESS PAGES.
timethief · Member · Oct 6, 2017 at 6:40 pm
Copy link
Post to the wordpress.ORG support forums to get instructions on how to update your outdated software and to deal with the malware. https://sitecheck.sucuri.net/results/bobjenkinswrites.com/

The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

No items found.