Can’t customize site due to login

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  • #3297578

    clima40
    Member

    For the last couple weeks I have been designing a website and have encountered no issues. However, I recently activated the plugin Jetpack while being signed in to both wordpress and my own site. After which I was kicked out and locked out of my own site, and was not able to white list my IP to get back in. I was able to log back into wordpress and deactivate Jetpack and at least I am now able to see my dashboard again. However, I went to customize the theme appearance of my site and it is asking for a username/password login. I enter the correct username and the only two passwords it could be and both are invalid. I click ‘Lost your password’ in hopes to reset it so I can be sure it is correct and all it does is open a new tab and take me to blank page on my website. All I need is to be able to edit my website again.

    #3297987

    kokkieh
    Staff

    Hi there,

    On what site are you working? The account you’re using to post here does not own any sites on WordPress.com.

    If you’re using the open source WordPress software at another host, please ask for help at https://wordpress.org/support/forums instead.

    If needed, you can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

    For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.

    If this is specifically an issue with the Jetpack plugin, please contact Jetpack support at https://jetpack.com/contact-support/?rel=support or https://wordpress.org/support/plugin/jetpack/ However, they’ll also need to know your site’s address in order to help with this.

    #3299359

    clima40
    Member

    Hi, Sorry for the delay in response. The domain that I own through HostGator is sharethesilverscreen.com. When I go to the wp-admin address to sign into my dashboard it says my password is incorrect for my username even though I have tried every possible one it could be. I then tried the “lost my password” below the input field and all that does is take me to a “nothing found” page on my website.

    #3299656

    kokkieh
    Staff

    If you’re hosted with HostGator, it means you’re using the open source software.

    We don’t have any access to your login details for your site, as those only exist in your site’s database on HostGator’s servers.

    You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

    For more help with this, please post in https://wordpress.org/support/forums or contact your HostGator support instead.

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