Can't connect to sitename/wp-admin/

  • sasqeezygroup · Member ·

    Hi everybody
    i built a website few months ago, everything was ok until few days ago : now, I can’t access to the page to log in (sitename/wp-admin/)
    It’s written : “403 – Forbidden – You don’t have permission to access this resource. ”
    How can I solve this problem?
    Thank you for your answer!!!
    Stéphane

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    The only sites I see on your @sasqeezygroup WordPress.com account when I check on our end are listed here:

    – qeezyfr.wordpress.com

    However, the error message you mention is not one that we see on WordPress.com sites. Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

  • sasqeezygroup · Member ·

    Thanks for your answer!
    Actually, the problem is not for Qeezy (I just use my Qeezy’s account) but for :
    corbinphoto.fr
    As i explain, I can’t access to the login page of WP…
    It’s look like this website have been ‘broken’ because when you write “corbin photo” on google, the text bellow is in chinese, and i don’t speak chinese!!!

  • staff-blorbo · Staff ·

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with OVH.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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