Can't add hyperlinks tonight

  • timethief · Member ·

    @thriftytoday
    Here’s the link you can use to file a support ticket with http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

  • adviceforauthors · Member ·

    Thanks timethief, you are always so helpful on the forms. However, I followed your suggestion regarding the contact “no” option using the “unable to add links” forum only to find that the forum discussion has been closed.

    I too am “suddenly” having the same trouble adding links Exactly as others have mentioned, both in visual and HTML. Instead of seeing the “Add link” button as before there is a button which reads “update” (I think this button previously read ‘Add link’ because that is what we’re trying to do, add a link to the post). I’m not a newbie so I don’t think I’m doing anything wrong. I even printed the Links section of support (in case the process had changed). I followed their instructions and it didn’t work.

    I’ll click the link posted by the Happiness Engineer and see where that leads. THANK YOU both so much !

  • timethief · Member ·

    You’re welcome.

  • adviceforauthors · Member ·

    OK, I have tried the suggestions. Update Browser Internet Explorer 9, Delete Cookie. Links are still not working. I am highlighting word, clicking the link, typing in http://reneawinchester.com ; then pressing “update”. When the “update” button is selected a window pops up that asks “Are you sure you want to leave this page?”

    [no, I want to add a link silly goose]. : 0

    So, the only option you have is leave the page, or stay on the page, neither add the link. I do not have Firefox or Chrome, I will try adding one of them and report back.

  • timethief · Member ·

    Here’s the link to create a support ticket for Staff http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

    Before you file a support ticket please do the following as it will expedite getting help from Staff. How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

    Are you using http:// or https:// see http://en.support.wordpress.com/https/

    Which browser and version of it are you using? Have your tried clearing your browser cache and cookies? http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    Is your browser version up to date? You can upgrade any browser version here.
    http://browsehappy.com/

    Do you have third party cookies enabled? Do you have another browser you can try?

    You can use this link to see if your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/

    Sometimes operating system and/or security system updates can cause problems so check for known issues. When you make adjustments to your browser settings — changing privacy settings, deleting cookies or increasing security — you will need to close your window and restart the browser before those new settings become effective.

  • adviceforauthors · Member ·

    Again thanks TimeThief. You should change your name to LIFE SAVER !!!

    I uploaded Google Chrome and retried the process. Instantly, the button no longer said “Update” It read “Add Link,” just like to Good ole days.

    Whew, I was about to loose my mind. I knew I wasn’t adding the links incorrectly. So for all of you folks who (like me) were using Internet Explorer to get to wordpress, that’s was my problem. ( I can’t speak for your problem). However, once I uploaded Google Chrome the problem was solved. ALSO, the speed is so fast I can barely keep up. I can not tell you how relieved I am. I think I may divorce myself from the big blue E…completely remove it from my computer and remarry Google Chrome !

    Thank you, thank you, thank you !!!

  • newsdeskinternational · Member ·

    Tried all the above so waiting it out.

  • timethief · Member ·

    @adviceforauthors
    I’m happy to hear switching to Chrome worked for you. Thanks for letting us know that.

  • timethief · Member ·

    @newsdeskinternational
    Please submit all your details to Staff after you have undertaken troubleshooting. https://en.forums.wordpress.com/topic/cant-add-hyperlinks-tonight?replies=28#post-692224 Here’s the link to create a support ticket for Staff http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form. If you cannot use that link then email support@wordpress.com and provide all your details.

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