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en WordPress.com Forums Can't access WordPress.com at all

Can't access WordPress.com at all

  • genevievepetrillo · Member · Sep 3, 2012 at 11:42 pm
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    I’m posting for a friend. firstandfabulous.wordpress.com Since she posted on her blog this morning, she has not been able to access WordPress.com at all – not to check her post, answer comments, or access the dashboard. She can’t even visit other WordPress blogs. Each attempt fails to load and times out.

    Is there an email support address? Any advice I can give her? She can’t get support because she can’t log onto wordpress. Her email is (email visible only to moderators and staff)

    The blog I need help with is: (visible only to logged in users)

  • raincoaster · Member · Sep 4, 2012 at 12:20 am
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    If you look around the forum you will see that there are a great many people having the same issues.

    Are you using the new Post button in the grey Admin bar, or are you posting from the Dashboard->Posts->New Post page? The latter works better.

    What browser and version are you using?

    Have you enabled https on your blog?

    What is your ISP?

  • genevievepetrillo · Member · Sep 4, 2012 at 12:29 am
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    I am doing fine on wordpress. I have seen similar problems on the forums.

    My friend who actually has the problem can’t even get to the dashboard! That’s why I’m posting for her. How else can she get support when WordPress won’t let her in??

    She’s at firstandfabulous.wordpress.com and (email visible only to moderators and staff)

  • raincoaster · Member · Sep 4, 2012 at 12:37 am
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    I need those answers from her, then.

  • genevievepetrillo · Member · Sep 4, 2012 at 12:56 am
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    Firefox 15.0 on PC and Safari on iPhone and iPad.

    ISP – Comcast

    All of this is the same as this morning when it was working.

    Https not enabled, and can’t be enabled without access to the dashboard.

  • raincoaster · Member · Sep 4, 2012 at 12:59 am
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    Thanks. I will flag this for staff attention. Comcast has done this once before, so that makes me think it is down to them.

  • raincoaster · Member · Sep 4, 2012 at 1:00 am
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    See if she can connect if she tries on, say, a Starbucks wifi connection.

  • genevievepetrillo · Member · Sep 4, 2012 at 12:25 pm
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    Things look back to normal this morning. Thanks SO MUCH for helping in this unusual situation.

  • The topic ‘Can't access WordPress.com at all’ is closed to new replies.

Tags

  • Account Recovery
  • lockout

About this topic

  • In: Support
  • 2 participants
  • 7 replies
  • Last activity 12 years
  • Latest reply from genevievepetrillo
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