Can’t access my plugins

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    How can I just login to my account. I don’t use but I keep having to login through that and I just have plugins tat I use on other site that I can’t update. I need to make changes to the sites that the plugins are associated to. Can you help with this issue?



    Hi, can you send a link to your site? If it’s hosted here you’ll just want to be logged into the right account.



    The link is


    The site appears to be a self-hosted WordPress (also called “.org”) site hosted on Network Solutions Web Hosting, and not a site hosted on our service.

    You can confirm here:

    To clarify, we are not the only providers of WordPress sites, and Network Solutions also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See for more info.

    However, the good news is that as long as you have access to the server control panel through the Network Solutions, it is always possible to regain access to your self-hosted WordPress site. This Codex article will walk you through it:

    You can ask Network Solutions support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!



    Hi jerrysarcastic,

    Thanks for the response, but I don’t think I explained what the issue is very well.

    Let me try again.

    I don’t have a site on
    I have bought plugins for the site I sent the link for and am not able to access them. Instead, I am forced to login to and am supposed to be able to access them there. But that is not the case.

    I originally bought the plugins on the Automattic site and now can’t log in to that site because I keep getting to for the login.

    I just need to access my plugins from the account so I can make changes.

    Let me know if this makes sense.


    Hi again,

    There is not a customer login on and we don’t sell plugins directly under that brand. Are you trying to access your account instead?

    If so, are you sure you have the correct login info? I noticed that the email address you use here for your @btd1924 account was at one time associated with a WooCommerce account, but that was changed a few months back to a different email address. Do you recall this change? It seems that WooCommerce support staff discussed it with you via email.

    If you recall the other email address you used with WooCommerce, you can use that to reset your password here:



    Okay. Every time I try and login to it wants me to login through How do I just login to without using for login.


    They are connected, so your login (the correct login that is) will give you immediate access to

    Do you recall the other email address you used with your Woo account? It’s not the one you see here:

    Instead it would be under a different email address. Do you recall any other email addresses you might have used with your WooCommerce purchase instead of that one?

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