Cant access live chat with wordpress support team

vinaybmw · Member · Apr 21, 2024 at 7:48 am
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Hi

I can’t get in touch with live chat support like before. It either tells me that I need to enable third-parties cookies, which it then tells I have done successfully. But then asks me to do it again. I have tried different browsers, cleared cookies and cache, reset permissions but it does not work. I also saw other users in the forum have had similar issues without any solution or fix.

Apart from not being able to even reach the support team, i need some help with my website http://www.vinay.fit – a ‘Cart’ icon seems to have suddenly appeared on the top right menu of my wesbite. We dont even sell any physical products so i dont know how or why this cart icon suddenly appeared. Can you please fix this for me, because i just dont know where this cart icon came from or how to remove it

The blog I need help with is: (visible only to logged in users)
staff-zinnia · Staff · Apr 24, 2024 at 1:34 pm
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Good Morning –

Thank you for contacting us so we can help. I’ll be glad to assist with these 2 items.
1. Accessing support.
  
  Please provide me with more details so I can begin troubleshooting this problem for you. Which browsers and version numbers did you attempt? In the next reply, please insert a full-page screenshot of the message you are seeing. I’d also like to know if you’ve tried any other troubleshooting steps since writing to us here in the forum.
2. Removing the cart icon from your site.
  
  When I review the site, there is no cart icon on the front page. This is how it looks in my browser. Please confirm if more help is needed with this question.
intj924117466aba4 · Member · May 23, 2024 at 8:48 pm
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i don’t have access to my admin page to my account BGjewelries.com
jmills39 · Staff · May 24, 2024 at 12:52 pm
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Hi there,

https://bgjewelries.com/ is under a different WordPress.com account than your other sites. Please review the following account recovery options and let us know if you’re still unable to access the account:
https://wordpress.com/support/account-recovery/

Have a nice day!
intj924117466aba4 · Member · May 24, 2024 at 2:26 pm
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Hi, I’ve done what you suggested and still don’t have access.
staff-heroponriki · Staff · May 24, 2024 at 2:47 pm
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@intj924117466aba4 Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

Thanks!
intj924117466aba4 · Member · May 24, 2024 at 5:50 pm
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my domain is BGjewelries.com I was trying to change it to dionne.design when this problem happen
staff-miho · Staff · May 25, 2024 at 12:33 pm
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Thanks for sharing the additional info. Please send us an email to passwordhelp@wordpress.com so we can check and assist you further. We’re happy to help!

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