Cannot login because of two steps authentication

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  • #2118333

    banubgsk
    Member

    I can’t login into my blog because of the two step authentication. I’ve been formatted my phone and the authenticator apps has gone. I’ve tried to send the recovery with SMS. It told that the SMS has been sent, but I didn’t get the SMS up until now. So how do I recover my blog

    The blog I need help with is anotherlivingstories.wordpress.com.

    #2118530

    thistimethisspace

    I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. Note there is a backlog so you will have to wait patiently for Staff help.
    To subscribe:
    1. Look in the sidebar of this thread and find the subscribe to topics link.
    2. Look below the comment box:
    _ Notify me of followup posts via e-mail

    #2118545

    I’ve sent you an email to resolve this. Please follow up with me there!

    #2118561

    banubgsk
    Member

    I have replied the email. Thank you for your help guys.

    #2118615

    basvanvuren
    Member

    I have the exact same problem. Although the message is that SMS is sent, no SMS received

    Blog http://www.apiedapie.com

    #2118616

    @apiedapie – It looks like you printed back up codes when you enabled two step authorization. Can you use one of those codes?

    #2118617

    Hi @shawnajroberts – I have been trying to contact support guys since past 2 days and couldn’t get any response. I am very sad that being a paid WordPress customer, I received no proper response. I lost my account access – chaladi.me. I lost Authenticator application access and Backup codes too.

    Please help me ASAP. I seriously need your help. Please reply and help me ASAP.

    http://chaladi.me

    #2118618

    SMS says sent, but never received.

    #2118619

    @sreekanthchaladi – I’ve responded to you in another thread and sent you an email. In the future, its best to start your own thread and add the tag ‘modlook’ to get staff attention.

    #2118620

    chaladi
    Member

    @shawnajroberts – Thank you sooooo much. It worked. Sorry buzzing you for a while, but I am left with no other options :)

    Thank a lot for your support.

    Cheers!

    #2118622

    basvanvuren
    Member

    Thanks, all is fine now. Got all (20) SMS when I returned home, literally when crossing the border. Is there a setting to enable or prevent receiving SMS abroad?

    #2118624

    @apiedapie – You can usually do this through your phone carrier. The other option would be to turn two step authentication off, or switch it to an authenticator app, while you’re abroad.

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