Cannot login because of two steps authentication

banubgsk · Member · Nov 1, 2014 at 8:01 am
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I can’t login into my blog because of the two step authentication. I’ve been formatted my phone and the authenticator apps has gone. I’ve tried to send the recovery with SMS. It told that the SMS has been sent, but I didn’t get the SMS up until now. So how do I recover my blog

The blog I need help with is: (visible only to logged in users)
thistimethisspace · Member · Nov 1, 2014 at 8:16 pm
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I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. Note there is a backlog so you will have to wait patiently for Staff help.
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shawnajroberts · Member · Nov 1, 2014 at 11:49 pm
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I’ve sent you an email to resolve this. Please follow up with me there!
banubgsk · Member · Nov 2, 2014 at 1:34 pm
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I have replied the email. Thank you for your help guys.
basvanvuren · Member · Nov 10, 2014 at 10:48 pm
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I have the exact same problem. Although the message is that SMS is sent, no SMS received

Blog http://www.apiedapie.com
shawnajroberts · Member · Nov 10, 2014 at 11:07 pm
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@apiedapie – It looks like you printed back up codes when you enabled two step authorization. Can you use one of those codes?
sreekanthchaladi · Member · Nov 11, 2014 at 11:10 am
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Hi @shawnajroberts – I have been trying to contact support guys since past 2 days and couldn’t get any response. I am very sad that being a paid WordPress customer, I received no proper response. I lost my account access – chaladi.me. I lost Authenticator application access and Backup codes too.

Please help me ASAP. I seriously need your help. Please reply and help me ASAP.

http://chaladi.me
sreekanthchaladi · Member · Nov 11, 2014 at 11:11 am
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SMS says sent, but never received.
shawnajroberts · Member · Nov 11, 2014 at 3:01 pm
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@sreekanthchaladi – I’ve responded to you in another thread and sent you an email. In the future, its best to start your own thread and add the tag ‘modlook’ to get staff attention.
chaladi · Member · Nov 11, 2014 at 4:46 pm
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@shawnajroberts – Thank you sooooo much. It worked. Sorry buzzing you for a while, but I am left with no other options :)

Thank a lot for your support.

Cheers!
basvanvuren · Member · Nov 13, 2014 at 12:33 pm
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Thanks, all is fine now. Got all (20) SMS when I returned home, literally when crossing the border. Is there a setting to enable or prevent receiving SMS abroad?
shawnajroberts · Member · Nov 13, 2014 at 10:39 pm
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@apiedapie – You can usually do this through your phone carrier. The other option would be to turn two step authentication off, or switch it to an authenticator app, while you’re abroad.

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