Cannot access site, premium plan – support not working – critical

jonstroud2021 · Member · May 26, 2023 at 11:27 am
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our clients website is showing a “critical error” and yet none of the users associated with the account can submit a support ticket and the live chat is not working either.

our admin received and email warning of a plugin causing a critical error on the site, but they cannot access the option to remove the plugin, or even contact support for assistance.

What else can be done here? Where is the support when it’s needed for customers paying for the highest premium plan you offer?

The blog I need help with is: (visible only to logged in users)
staff-doublebassd · Staff · May 26, 2023 at 6:54 pm
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Hi there,

We apologize that you cannot reach us via live chat, but we’d be happy to assist you here in the forums. We can currently visit and view your site from our end without issue. Are you still receiving a critical error when visiting the site? There appeared to be an issue with the Contact Form 7 plugin, but at the moment, we are not seeing any problems coming from the site.

If you are still seeing problems, please let us know and we’ll be able to disable the plugin that is causing the critical error from our end if it is preventing you from accessing your site. Thank you!

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