Cancellation

  • cameroncwoolley · Member ·

    Hi, I purchased the starter plan earlier today and I’d like to cancel within my 14 day period and receive a refund. However, it’s only giving me the option to ‘remove’ the plan. Why is it my plan is supposedly ineligible for a refund. I would like a refund now.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-heroponriki · Staff ·

    Hello,

    Based on our records, it appears that you requested the cancellation before your bank transferred funds to us. As a result, a refund would not have been issued. Instead, your bank likely removed the temporary charge from your account. Therefore, you will need to check with your bank to follow up on the cancelled transaction.

    I hope this information clarifies the situation for you. If you have any further questions or concerns, please feel free to ask.

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