Canceled account got billed on my credit card

  • Author
    Posts
  • #3415648

    janemmi
    Member

    Good morning!
    I just noticed that my canceled WordPress account got billed on my credit card again. Actually we canceled already some time ago.. may someone explain me or remit the money?
    Thanks for help!

    #3415675

    Hi there!

    There are no paid upgrades under the account from which you’re writing us. What’s the address of the site in question? If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

    #3415768

    janemmi
    Member

    Thanks for the fast response! This is the domain the charge belong to. http://unterwegsinderwelt.com/
    For private information you can contact me via mail (email redacted)

    #3415927

    This domain is not registered anymore and it belonged to a canceled account – there were no charges made for it in the last year and a half.

    As I mentioned in the previous post, please search for the transaction ID at https://wpchrg.wordpress.com/ – this way you’ll make sure what the charge was for.

    #3415999

    janemmi
    Member

    Thanks for the information!
    I contacted my Bank to see who charged me if it wasn’t you.
    Tans for your help again!

The topic ‘Canceled account got billed on my credit card’ is closed to new replies.