Cancel and refund of purchased theme

  • ffxer · Member ·

    nothing happens when i click on the link within the email to confirm a “cancel and refund” of a purchased theme. It sends me to an empty page with a question that says “Are you sure you want to do this?” There is nothing else on the page.

    The blog I need help with is: (visible only to logged in users)

  • shawnajroberts · Member ·

    Hi there!

    Are you trying to cancel and refund the Publisher theme? I can go ahead and do that for you. Just reply to confirm.

    It sounds like your confirmation link is incomplete. Can you send me a screenshot of the page you’re getting sent to? You can just upload it to your Media Library and I’ll be able to see it from there.

  • ffxer · Member ·

    Hi,

    Yes I am trying to cancel the Publisher theme. Its beautiful but it doesn’t quite fit my needs. I also uploaded the image of the page that I get sent to when I try to confirm the cancellation. Its now in the media library.

  • shawnajroberts · Member ·

    Hi there!

    Thanks so much for the image! It looks like it might be an issue with mobile, so I’ll do some testing and hopefully get that fixed up!

    I’ve refunded your theme purchase. Please note, it normally takes around a week for a refund to appear on your bank statement.

    Please let me know if there is anything else I can help with!

  • The topic ‘Cancel and refund of purchased theme’ is closed to new replies.