Billing

  • jasonexplorer · Member ·

    I’m confused. I’ve just received the below email from WP. Do I need to update payment information for jasonexplorer.wordpress.com for my site at jasonexplorer.com to continue uninterrupted?

    ***************
    Payment information for jasonexplorer.wordpress.com is out of date

    The payment information for WordPress.com Premium on Jason Lewis is out of date, our records indicate that it expired in December 2014. This upgrade includes all the WordPress.com upgrades as well as a free domain, with 40% savings.

    WordPress.com Premium costs $99.00, and it is set to expire in 60 days, on June 18, 2015. If this upgrade expires, all the bundled upgrades will be removed, and your site will no longer be available at jasonexplorer.com.

    Update Payment Information
    You asked us to renew WordPress.com Premium automatically every year, but we’ll need your new payment information to renew it on time for you.

    If you have any problems or questions, please do not hesitate to contact Support.
    *********

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there. http://www.jasonexplorer.com/ is a self-hosted WordPress.ORG site and you didn’t buy the domain from WordPress.com, so I don’t know why you’d be getting this email from WordPress.com regarding that domain.

    Do you still have an active upgrade for https://jasonexplorer.wordpress.com/ ? It looks like you stopped using that site in 2013. You can check the My Upgrades page for that blog to see if there are any active upgrades there, and then cancel or renew it, depending on your needs. https://en.support.wordpress.com/my-upgrades/

    I’ll also tag this for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

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