Administrator

  • villagevibes169 · Member ·

    I have accidentally erased my admin password and cannot get into my site . I need help
    Please

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host villagevibes.buzz on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (Siteground) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

    The good news is that as long as you have access to the server control panel through Siteground, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask Siteground support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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