I am trying to upgrade and the site will not process my payment. This is the response I get from WordPress site ‘Incoherent response from auth_void.’ What are my options to upgrade?
The blog I need help with is glcpinedale.wordpress.com.
Are you logged in under the exact same username account that registered the .wordpress.com blog? That is required.
What is the URL you are entering?
Have you read the relevant support doc?
The only accepted means of payment are stated at
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Every domain mapping is an upgrade that requires us to select a plan. It is NOT possible to use a custom domain URL without selecting a plan and paying for an upgrade.
You have to upgrade in order to use a custom domain to map to from an underlying .wordpress.COM sub domain URL. Domain mapping replaces the .wordpress.com URL with the domain URL. You must be logged in under the exact same username account that registered the .wordpress.com site to upgrade.
re: purchasing upgrades
WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/
We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose. You can view all wordpress.com plan features here https://wordpress.com/pricing/ Add a plan for each of your sites here: http://store.wordpress.com/plans/.
There are no monthly payment plans and no bulk deal upgrades. We are billed annually. Also note that purchase orders are not accepted. We must pay for all upgrades in full at the time of purchase.
WordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/ The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade.
Premium upgrades do not include any premium themes which are all individually priced one time upgrades. The Business upgrade includes access to all premium themes but also note that there is no e-commerce capability under any plan here https://en.forums.wordpress.com/topic/small-business-website-1?replies=2#post-2804631.
Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/
Also read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
WordPress.com does not provide an email service for blogs on their sub domains or on custom domains. Please see these support docs
What domain mapping does is providing a seamless redirect to the very same content under the new domain URL when a person clicks the old URL .wordpress.com to the original content. It can take up to 72 hours for domain propagation to take place throughout the internet but it doesn’t usually take that long. https://en.support.wordpress.com/domains/
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
Your billing history will be at Dashboard > Store > Billing History
Your only options for payment are found here Payment Methods http://en.support.wordpress.com/payment/
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I am logged in and tried to upgrade through site while signed in. I entered all my billing information and was given the reply I noted in OP.
There was a temporary glitch in the payment system. You should be able to proceed with your payment now.
First, please clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
Let me know if you continue having trouble.
And, as always, thank you for the tag timethief :)
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