Account access
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I have just set up a new blog, http://www.helprorguk.com and paid for hosting with PayPal (confirmed). I cannot access my account, my email isn’t recognised and I can’t ‘recover’ my account as I did not receive an activation email.
How can I get access?Thanks
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Hi there,
From the whois data, helprorguk.com is not been registered yet.
I can’t ‘recover’ my account as I did not receive an activation email.
How can I get access?I take it you’re not referring to the account you are contacting us from. What is the username of the account that you are trying to activate?
Let me know, thanks!
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Hi, this is the account that I was setting up, this is info from the PayPal order confirmation.
https://www.paypal.com/uk/cgi-bin/webscr?cmd=_view-a-trans&id=8YB36112KM351522W
WordPress.com Personal for http://helprorguk.wordpress.com
Does that help you locate it? Thanks
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Hi there,
Yes! I was able to find the account with the upgrade under it. Also, thank you for the PayPal transaction information – that confirmed your ownership. =) So, what do you need for me to assist you in getting back into the account? Did you forget the email or password to the account? I can email you so that we can get you back in if you like.
Let me know how I can help and we’ll get you back in ASAP. Thanks!
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Thank you that is great news.
I didn’t get a confirmation email from WordPress to authenticate the account and when I try to sign in it doesn’t recognise my email address. I have obviously done something wrong but can’t work out what
I thought I had set the account up with my email:
(email visible only to moderators and staff)
So if you can send me whatever I need to activate the account to that email address so I can set up and get access that would be great, thank you.
Kind regards,
Susie -
Hey there,
So, I went ahead and resent the reactivation link to the email associated with the account. Let me know if you received it. If you didn’t receive the email or if the activation does not work, let me know and I will fix the issue on my end.
Thanks!
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Hi I received an email but there was no content…..help!
Hopefully you can fix it for me, also can you now confirm that my email (email visible only to moderators and staff) is now connected/registered with my account?
Thank you.
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Hi there,
There is a glitch in our system that prevented you from receiving the activation e-mail from us. We apologize for the convenience. However, I have fixed the issue in our end, and your account is activated, so you should be ready to go. Let me know if you have any questions.
Thanks!
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Ok still can’t login in as the system doesn’t recognise my email. What now?
PS email I am using is (email visible only to moderators and staff)
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Hi,
This is getting a bit crazy as I am still unable to access the account. My email address is still not recognised.
Is it possible to forward an email to me with my activation details?
I have received one email only into the correct email account associated to the Helprorguk site but without any content so clearly my email is known to wordpress. If that doesn’t work can you send the email to my susie stamford.com account the account ?
Please can you come back to me as soon as possible as this issue has been unresolved for almost 7 days now? Thanks
Also I would like upgrade the helprorguk account to a business account is that Possible and can you tell me how I do that?
Thank you very much.
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Ah, I think I may know the issue – I checked the email under the account you are trying to access and it is spelled ssstamford instead of the address that you provided me, which only has two s – sstamford. Are there two or three s in stamford? If two, you misspelled the email during signup which is why it’s not recognizing your correct email and is why you cannot access the account.
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Oh heavens I thought it would be something simple thank you for working it out. It is just two one for Susie, one for Stamford.
Should I sign it with three of can you reset it for me?
Thanks 😊😊 -
I’ll go ahead and update it to the correct email for you since you have already verified ownership. You should now be able to sign in. Thanks!
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Darnelldibbles still can’t sign in, still saying email address not recognised what’s happening why wing it work?
Thanks
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Hi there,
I went ahead and emailed you a password reset. Go ahead and reset your password and try to log into the account. Hopefully it’ll work this time.
Let me know, thanks!
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