access to site

  • Author
    Posts
  • #3368519

    harbourforce
    Member

    I cant access my website

    #3368549

    staartmees
    Member

    What is the URL of that site? Mind we can only help with sites running on the wordpress.com platform but it seems harbourforce doens’t have a site.

    #3368558

    frusvavar
    Member

    My website is svavar.info

    #3368560

    frusvavar
    Member

    My website is svavar.info and I cant reach it. Also. How in heavens name do I connect to live support chat for wordpress?

    #3368563

    gracema2002
    Member

    Thanks, @frusvavar!

    This thread has been tagged for staff attention.
    As a paid client you can access Live Chat here:

    https://wordpress.com/help/contact

    #3368752

    Hi –

    You are simply signed in to the wrong account. Sign out, then back in as <strong< svavarh and you’ll be successful. Write back if more help is needed.

    #3370020

    frusvavar
    Member

    Thank you.

    I’m still having problems, as I don’t remember the password for svavarh and that account seems to be attached to the same email as my other account. So everytime I try to reset the password I get directed into my other account.

    #3370056

    macmanx
    Staff

    We only allow one account per email address, so what you’re describing is not what’s happening. Both accounts have different email addresses. :)

    We have some recommendations for you at https://en.support.wordpress.com/account-recovery/

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